Complaint Investigation Report

9099C-1.. Allegation: Licensee does not ensure facility floors are maintained in clean condition. The allegation states that carpets in the facility have not been cleaned and have large stains.

On 10/21/24, the LPA and Ombudsman toured the interior of the facility to observe the condition and cleanliness of the carpet. The carpet near the hallway area by room #107 appeared to be heavily stained. In the hallway, near room #135, a large puddle was observed as well as an incontinent urine smell and heavily soiled carpet by the door. The Ombudsman reported that a follow up inspection was conducted on 11/1/24, and the carpet was observed to have been recently cleaned in both of these areas after bringing it to the facility's attention .

On 1/29/25, LPA observed a large carpet stain near room #133 and in the hallway near the laundry room by room #110. In other areas of the community, the carpet appeared to look clean; however, the solid carpet piece at the corners of the hallways had some marks, which the Maintenance Supervisor indicated wheelchairs can cause. A family member stated the carpet was visibly very soiled with stains on/around September thru October 2024, and there was an odor present also in the hallway. The family member stated the carpet was much better starting in late October as it had been cleaned recently. Carpet cleaning schedules confirmed the carpet was cleaned on 10/23/24, and again on 11/7/24, by a new company.

LPA observed both dining rooms to be clean and free from food or beverage spills on the floors on 10/21/24 and on 1/29/25. The maintenance supervisor stated on 2/6/25 that facility carpets, including in resident rooms, are professionally cleaned every 2.5 months, and he will clean any new spots, as needed, with the facility shampooer. Additionally, housekeeping will vacuum carpets daily. The maintenance supervisor stated that the facility started using another outside professional carpet cleaning company in October 2024, and the next cleaning is scheduled for around the end of February 2025.

Based on information obtained during the investigation, the Department find the allegation to be SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Per California Code of Regulations, Title 22, Division 6, Chapter 8, the following (1) citation is issued on the 9099-D page.

Exit interview with the Administrator. Copy of report and appeal rights provided *cont on 9099C-2...