Complaint Investigation Report

Allegation: Staff lock refrigerator/freezer. – Substantiated.

On 01/12/2023, LPA Keosavang arrived at the facility unannounced to open complaint investigation. LPA Keosavang toured the facility and observed the refrigerator locked and inaccessible to residents in care. LPA gathered interview statement from S1. Interview statement from S1 indicated, the facility has always had the refrigerator locked. If residents are hungry and would like some food resident can let staff know and they will prepare the food for residents. The facility does not have residents with eating disorders or on a special diet. Staff were advised that they could not lock the refrigerator, it was unlocked immediately. S1 indicated resident did not go without food or snacks. S1 indicated residents are provided meals and snacks throughout the day. Facility records confirmed with facility records on file that the facility does not have a waiver granted the facility to implement such actions.

Due to this information CCL finds the allegation to be SUBSTANTIATED . – A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited on the attached LIC 9099-D.

An exit interview was conducted, and a copy of the report left at the facility.