Complaint Investigation Report

342700186-2-2-2026-59-AS-MSEY-DRKMX6-20260223085926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/12/2025 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20251212111805

Licensee does not ensure residents are provided food of good quality.

On 2/2/26, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Administrator.

LPA conducted records review, kitchen inspection and interviews.

LPA is unable to find and or meet the preponderance, per policy.

LPA found the kitchen to have sufficent supplies, food is stored safely and prep areas are clean. LPA's interviews with residents found disagreements regarding preparations of various meals but it spoke to their personal prefernces vs. food safety and nutrition. LPA discussed the issues with resident food satisfaction and the Administrator stated there is continued efforts to adapt to resifdent tastes and preferences.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.