Complaint Investigation Report

Allegation: Staff are not properly trained.

The Department conducted extensive interviews regarding staff training on bed bugs. Based on interview conducted for S1 revealed S1 was informed to observe residents skin for redness and/or rash. Additionally S1 was informed to inspect the bottom of the beddings for bugs as bed bugs are nocturnal and likes to be hidden in darkness. S1 stated if confirmed bed bugs are observed in the room, S1 is gather clothing for the resident for a hot wash, then shower the resident and relocate the resident to a new room. S1 stated bed bugs reporting are to be reported to Administrator for pest control services. Interview conducted with S2 revealed S2 has been working as maintenance for a long time at multiple facilities. S2 stated S2 is aware how bed bugs looks like and if it was observed in residents room, S2 will assist with contacting pest control services and block off the room while caregivers are to assist with washing residents clothing with hot water, and providing residents with a shower before relocating the resident to a vacant pest free room. Interview conducted with S3 revealed that S3 often assist with housekeeping. S3 stated if there is suspicions of bed bugs, staff are to contact maintenance for inspection, once confirmed, resident will need to be showered while their clothing are being washed then resident and clean clothing are relocated to a new room until their original room is serviced. Interview conducted with S4 revealed that S4 is a caregiver and assist with bed making in the morning. S4 stated that when making the bed, they are to look under the bed mattress to ensure no bugs are detected. S4 stated if S4 observes bedbugs, S4 is to notify front desk or manager on the floor. S4 stated S4 will then assist with the resident relocation by making sure residents and their clothes are cleaned then will relocate to the new room. Interview conducted with S5 revealed S5 is aware of the facility bed bugs issue. S5 stated if staff complains of itchiness or rashes, then skin check will be conducted along with room inspection. S5 stated if confirmed bed bugs are present, the room will need to be closed off. Resident will need to be showered. Caregviers will bag residents clothing for a hot wash in laundry room then deliver cleaned clothes to the new room. Based on the information provided, LPA found the allegation to be unfounded.