Complaint Investigation Report

347004346-10-18-2022-25-AS-MSEY-CKESBE-20221021134346

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/01/2022 and conducted by Evaluator Cassie Yang

COMPLAINT CONTROL NUMBER: 25-AS-20220801132459

Staff is handling resident in a rough manner.

On 10/18/2022, Licensing Program Analyst (LPA) Cassie Yang arrived at the facility unannounced and met with Health Care Director, Christina Bond and explained the purpose of the visit was to deliver findings for the allegations cited above. LPA wore a surgical mask and was screened by facility upon entry.

Regarding staff hitting resident while in care and staff is handling resident in a rough manner, LPAs interviewed staff and all staff denied hitting and/or handling resident in a rough manner. LPA interviewed R1 who denied staff giving her bruises, hitting and/or handling R1 in a rough manner.

During the investigation, LPAs conducted interview with (1) reporting party, (11) staff, (1) resident, and (2) family members. LPA also reviewed R1’s resident records and home health reports. Based on interviews and record reviews, LPA finds allegation to be (U) UNFOUNDED - An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview with Health Care Director and a copy of the report and appeal rights was provided.