Complaint Investigation Report

Staff did not notify resident’s authorized representative of injuries- Records and statements found that R1’s authorized representative was informed of pressure injuries though there may have been some miscommunication between the licensee, representative and hospice between the time the wounds were discovered, 3/9/23 and hospice MD assessment on 3/14/23.

Staff are retaliating against resident for filing a complaint- R1 did not file a complaint. Staff and R1 report no retaliation of decrease in quality of care by staff for R1. Statements found a dispute between R1’s representative and the licensee regarding R1’s requests of the facility staff.

Staff are threatening resident- Observations and interviews found staff to have supportive and professional interactions with residents.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided.