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Complaint Investigation Report

Loving Care Senior Living II, Carmichael03/17/2023Licence 342700678

Census6
Date signed03/17/2023 01:27:28 PM
The inspector’s account

Allegation- Facility is not allowing residents to have visitors.

The department conducted interviews regarding this allegation. A review of documentation and interviews conducted revealed that there is a court order in place regarding R1's visitations. Facility had notified Licensing and Responsible Party regarding concerns for R1's health and safety during visitations which resulted to televised visitation instructed by conservator. Based on interview, R1's visitations were to remain televised until further notice from conservator as documentation revealed conservator had rights to. Therefore this allegation is UNSUBSTANIATED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

Allegation- Residents' oral care needs are not being met.

The department conducted records review regarding this allegation. A review of documentation dated on 11-11-2022 revealed medical professional addressed in visit was completed on 7-27-2022 and 10-20-2022 there was no concerns of R1's oral care as R1's teeth were chipped but in good oral hygiene. Therefore this allegation is UNSUBSTANIATED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

Allegation- Facility is supervising residents' visits.

The department conducted interviews regarding this allegation. A review of documentation and interviews conducted revealed that after an incident took place during previous visitation, facility was ordered by conservator to moved visitations from private setting to the common area to ensure the health and safety of resident in care. A file review conducted revealed documentation which granted conservator to have rights on visitations as conservator deemed fit. Therefore this allegation is UNSUBSTANIATED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

Exit interview was conducted and a copy of this report was provided to the facility.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction