Complaint Investigation Report

345002881-5-2-2024-59-AS-MSEY-D52KWZ-20240507081643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/25/2024 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20240425155119

Staff did not ensure that a resident's hygiene needs were being met.

On 5/1/24 , Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with caregivers. The Administrator arrived for LPA to investigate and deliver investigation findings.

LPA reviewed facility records, and conducted and extensive interview with R1.

LPA finds that facility met Tittle 22 requirements.

LPA reviewed R1's LIC 602 and interviewed R1 10-11 AM, privately in R1's room.

LPA and R1 discussed a number of R1's medical conditions and things that R1 wishes to resolve.

R1 was questioned about the allegations and stated that his care is good but he would like to receive additional therapy for what he perceives are issues effecting his mobility and independence. R1 demonstrated a lack of insight to his current diagnosis and abilities. R1 stated they are happy with the care they recieve in this home.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided.