Complaint Investigation Report

9099-C (1) since she and her family have been vaccinated and that another family member was also allowed to visit with her inside the facility. Resident’s (R1) representative stated that resident is not able to leave the facility unattended due to having a diagnosis of early stages of Dementia and been hospitalized in the past due to certain behaviors. Resident’s representative confirmed there are not any restraining orders in place currently. Resident’s (R1) physician’s report, dated 10/15/2020, states that she has a diagnosis of Cerebrovascular Disease and Mild Cognitive Impairment and is confused at times. Skilled Nursing facility notes, dated 10/29/2020, states resident (R1) has Dementia and will be going to assisted living. Care plans, dated 3/24/2021, indicate that resident has a diagnosis of Dementia and is at risk for wandering.

Staff (S1) interviewed stated she is not aware of any issues with visitation. Administrator stated that he “appreciates advance notice” and schedules visiting in advance, staying within the facility’s visiting hours, due to Covid -19 precautionary measures. Administrator stated that he had spoken by phone with resident’s (R1) family member regarding visitation on/around 6/14/2021, and requested she provide him with advance notice in scheduling visitation to minimize the cross traffic at any given time at the facility, per Covid-19 precautionary measures. Administrator stated he did not tell resident's (R1) family member by phone she couldn't visit and did not refer her to resident's POA for approval prior to visiting. Additionally, Administrator stated there was never a discussion with resident's family member about taking resident (R1) off site for visitation. Administrator stated that when resident’s family member arrived at the facility on 6/19/2021, resident (R1) ran to the front door, without her walker and darted outside and almost fell. Administrator stated that resident’s family member was allowed to visit inside the facility with resident (R1) on 6/19/2021, as resident has dementia, is a fall-risk and often needs reminders to use her walker to ensure her safety.

Resident’s (R1) family member stated resident heard her voice when she came to the door and the Administrator allowed them to have a visit inside. Resident’s family member stated that the Administrator told her he was “okay” with her visiting when they spoke on the phone, and she has been fully vaccinated so could not have been denied inside visitation.

Letter provided from a resident’s representative states that the Administrator is “diligent about following all of the required licensing rules and Covid-related rules” and keeps families aware of visiting protocols to ensure the safety of the residents first.