Complaint Investigation Report

On July 30, 2026, LPA checked the kitchen area for the ability to prepare and store food. LPA observed fresh fruit, such as strawberries, grapes, bananas, and fruit salad already prepared. LPA observed kitchen staff preparing fresh cantaloupe. All produce appeared fresh. LPA observed The Grill Bistro to have grab and go snacks available to the residents. The Grill Bistro had fresh fruit, cheese, yogurt, apple sauce, eggs, prunes, cottage cheese, parfaits, drinks (water and soda), and sandwiches. The Grill Bistro had a back up supply of snack items in the small kitchen.

Interview with staff (S1) indicated that snacks are served in memory care between meals. S1 stated that the morning snack is served around 10am and the afternoon snack is served around 2:30pm. The ED indicated that the evening snack is around 7pm. Interviews with residents (R1, R2, R3, and R4) indicated that the facility has fresh fruit and snacks available to residents.

On July 30, 2026, LPA toured all buildings of the facility (A, B, and C), which included memory care. LPA did not observe any odors in the care home. The facility appeared to be clean and in good repair. Interviews with R1, R2, R3, and R4 indicated that they have never observed any odors in the care home.

Based on interviews conducted and observations made, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.