Complaint Investigation Report

Interviews conducted with residents R1, R2, R3, R4, R5, R6, and R7, staff members S1, S2, S3, S4, S5, S6, S7, S8, and S9, and ED indicated that there have been no incidents witnessed in which a resident was threatened by facility staff.

Allegation: Facility is not releasing records to residents

Interviews conducted with residents R1, R2, R3, R4, R5, R6, and R7, staff members S1, S2, S3, S4, S5, S6, S7, S8, and S9, and ED indicated that there have been no incidents witnessed in which a resident requested for copies of their records from the facility and did not receive them.

Allegation: Facility is not treating residents with dignity

Interviews conducted with residents R1, R2, R3, R4, R5, R6, and R7, staff members S1, S2, S3, S4, S5, S6, S7, S8, and S9, and ED indicated that there have been no incidents witnessed in which a resident was not treated with dignity by facility staff.

Allegation: Facility did not give proper documentation to resident's physician

Interviews conducted with residents R1, R2, R3, R4, R5, R6, and R7, staff members S1, S2, S3, S4, S5, S6, S7, S8, and S9, and ED indicated that there have been no incidents witnessed in which emergency medical services did not receive the necessary documents needed when a resident was transferred from the facility to the hospital

Interviews conducted with residents R1, R2, R3, R4, R5, R6, and R7, staff members S1, S2, S3, S4, S5, S6, S7, S8, and S9, and ED indicated that there have been no incidents witnessed in which the facility presented false claims regarding services the facility provides or services the residents receive.