Complaint Investigation Report

Allegation: Staff did not provide housekeeping services to resident in care

Interviews with R2 and R3 indicated that they have never had issues with not receiving housekeeping services. R2 and R3 indicated that their garbage is changed daily. Interviews with staff (S1, S2, S3, and S4) indicated that the garbage is dumped daily in each residents' room.

Based on records reviewed and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited.

Exit interview conducted. A copy of the report was provided.