Complaint Investigation Report

family and healthcare providers for possibilities of additional voice volume corrections for the resident who speaks loudly.

As Title 22 regulations address personal accommodations in terms of safety, environmental comfort and privacy, personal accommodations requirements are not applicable to this situation. Additionally, resident personal rights protect person's with disability from discrimination and exclusion when the disability presentation poses no harm to others.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided by email.