Complaint Investigation Report

The allegations of R1's concerns regarding the behavior of R2 were documented as having been brought to the facility's attention in December 2021. Room changes were explored for both R1 and R2. Escort services were discussed for R1 when they moved throughout the community. Interviews of facility staff found the facility staff believed they provided escort for R1 when requested and that R1 would not request escorts before moving about in the community. Reporting party denies that escort services were provided as agreed.

Records review and interviews did not uncover any other reports of R2 behavior with other residents.

Regarding staff making inappropriate comments toward residents was also not supported by interviews or records. Given the time between the alleged incidents and the investigation made many of the staff or residents present in December 2021 no longer available during this investigation

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.