Complaint Investigation Report

Refund not provided after resident passing

Interview conducted indicated that resident R1 moved into the facility on April 1, 2026 and passed away on April 12, 2026. R1 signed the admission agreement on March 31, 2026. The admission agreement signed and agreed upon between the resident and Licensee/facility indicated that the amount of $7,000.00 would be paid each month for rent and care level. R1 was receiving hospice care upon move in which the admission agreement indicated “hospice services: $1,000.00 per day, not to exceed monthly charge”. R1 resided at the facility from April 1, 2026 to April 12, 2026, which exceeded the hospice charge per day, not exceeding the monthly charge rate of $7,000.00. Documents reviewed indicated that the admission agreement was signed by both R1 and a co-signer (R1’s family member). R1 was their own responsible party but R1’s co-signer assisted with decision making. Both signed all sections of the admission agreement in understanding the facility policies. Therefore, the allegation refund not provided after resident passing is unfounded.

Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.