Complaint Investigation Report

345002831-2-2-2023-25-AS-KHOS-CP4QW7-20230216113128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/01/2022 and conducted by Evaluator Todd Tryon

COMPLAINT CONTROL NUMBER: 25-AS-20221201115513

Facility does not have access to a thermometer

On 2/2/2023 LPA Tryon arrived at the facility to continue the complaint. LPA met with staff Trinette Driskell.

LPA was screened at the door for COVID symptoms and temperature taken with facility thermometer.

LPA has spoken with staff and made 2 visits. At LPA visits, there was a functioning thermometer present. Staff had noted that when the incident involved in this allegation took place a resident had broken the stand where the thermometer is kept at the door, and the previous thermometer was broken. Staff had immediately notified the Administrator, who ordered a new one. It did take a day or two to arrive. Staff deny that there was a roughly 2 week period without a thermometer in the house; that it was re-ordered immediately and replaced. It appears the facility made attempts in good faith to follow the guidelines related to COVID.

Since the accounts of the incident differ, it is not possible to say if it was longer than a day or two; therefore, the allegation is Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted.