Complaint Investigation Report

During staff interviews 4 out of the 4 staff stated they are not falsifying documents. 4 out of the 4 staff also stated they have not witnessed a team member falsify their documents.

During record review, LPA reviews staff files and resident’s records. 4 out of the 4 staff confirm their signatures on facility files.

For the allegation, Facility does not provide appropriate staffing to meet residents' needs.

During staff interviews, 4 out of the 4 staff stated they have enough staff to meet residents’ needs. During client interviews, LPA Rico did not find evidence to corroborate the allegation.

In addition, during facility tour LPA observed 3 staff working the morning shift on May 30, 2024. LPA observed enough staff based on facility’s LIC500.

Based on evidence obtained during the investigation, the allegation listed above is deemed UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Chris Warner.