Complaint Investigation Report

331880564-5-24-2024-56-AS-KCLS-DUMT7A-20260601142819

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/23/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240523123611

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to initiate a complaint investigation. LPA met with Chris Warner, Administrator, and discussed the purpose of the visit.

Regarding allegation, staff are using closets as bedrooms, LPA inspected (4) client bedrooms and one (1) staff bedroom. LPA observed in the staff's bedroom closet, an inflated mattress with bed linen, a pillow, and snacks. Administrator Warner stated that the inflatable mattress is used by staff for resting but deflated and stored away.

Based on LPA observations and interviews, the allegation is Substantiated.

A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where reports (LIC9099&LIC9099-D) were discussed and provided with appeal rights to Administrator Warner at the conclusion of the visit.