Complaint Investigation Report

Second Allegation : Due to staff neglect, resident's tongue has crust on it.

LPA Singh interviewed staff, residents, gathered and reviewed records and conducted a walk through the facility. Three (3) out of Three (3) Staff and Two (2) out of Three (3) residents interviewed stated that staff do/not neglect residents and assist residents and care residents in their care and staff stated they always ensures residents are being looked after in their care. Also family of R#1 stated that resident#1 never had crust on her tongue while R#1 was at the facility and facility staff was always good and kind to R#1.

Due to a lack of information, the above allegations are deemed UNSUBSTANTIATED at this time.

Based on the evidence gathered during the investigation, the above allegation is found to be Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report LIC 9099 was discussed and provided to Facility Administrator-Jennifer Hahn.