Complaint Investigation Report

the request has not been honored as well.

Based on the information and interviews gathered, the allegation Licensee is not providing resident's records to their representative as necessary is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met. Please see LIC9099D for deficiency cited.

An exit interview was conducted where this report (LIC9099), LIC9099D and Appeal Rights were discussed, and a copies were provided to ED Karen Roper at the conclusion of the visit.