Complaint Investigation Report

The allegation that facility staff inappropriately speak to residents. Eight (8) out of ten (10) residents stated that staff have not spoken to residents inappropriately. Seven (7) staff denied speaking to residents inappropriately.

The allegation that facility pipes are in disrepair. Based on LPA observations, the facility have fixed the pipes that are in disrepair. LPA observed and did a record review of receipts and invoices of repairs for the pipes from the company Apex Plumbing Services Inc. The facility has continued to repair the pipes in a timely manner.

Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to Theresa Gamez, Assistant Executive Director at the conclusion of the visit.