Complaint Investigation Report

During document review, LPA reviewed the facilities staff roster. LPA discovered that staff accused of slapping the resident is not listed on the staff roster.

During interviews with residents, the residents stated that they have not been slapped by a staff member. When LPA inquired about the staff that was accused of slapping the resident, the resident’s stated they did not know a staff by the listed name.

For allegation, Staff yelled at resident:

During interviews with staff, the staff denied yelling at the residents. When LPA inquired about the staff that was accused of yelling at the resident, LPA was informed that the listed accuser does not work at the facility.

During document review, LPA reviewed the facilities staff roster. LPA discovered that staff accused of yelling at the resident is not listed on the staff roster.

During interviews with residents, the residents denied being yelled at by the staff. The residents stated they like the staff and they are treated very well. When LPA inquired about the staff that was accused of yelling at the resident, the resident’s stated they did not know a staff by the listed name.

For allegation, Staff called resident an inappropriate name:

During interviews with staff, the staff denied calling the residents inappropriate names. When LPA inquired about the staff that was accused of calling the resident inappropriate names, LPA was informed that the listed accuser does not work at the facility.

During document review, LPA reviewed the facilities staff roster. LPA discovered that staff accused of calling the resident inappropriate names is not listed on the staff roster.

During interviews with residents, the residents denied being called inappropriate names by staff. When LPA inquired about the staff that was accused of calling the resident inappropriate names, the resident’s stated they did not know a staff by the listed name.