Complaint Investigation Report

The second allegation indicates staff are not meeting client's medical needs. Staff #2 (S2) reported to LPA Brown that they have no available information if C1 has a medical appointment with C1's doctor. S2 added that C1 leaves the facility most of the time and comes back anytime C1 prefers. During the facility visit on 06/18/2024, LPA Brown reviewed C1 facility documents and unable to find information that the facility has a plan to ensure that they are helping C1 on meeting C1's medical needs, no records of medical appointments and medical provider visits. While conducting the visit on 06/18/2024, LPA Brown discussed the issue with Licensee Cassandra Knighten.

The third allegation indicates facility has foul odor. LPA Brown obtained evidence to corroborate the allegation. Interviews with S2 confirmed the foul odor at the facility due to the dog at the facility. Interviews with two (2) of two (2) clients indicated the foul odor at the facility were caused by the dog at the facility. During the facility visit on 06/18/2024, LPA Brown observed the fouled odor at the facility and discussed the issue with Licensee Cassandra Knighten.

Based on the information and interviews gathered the allegation Staff are mismanaging client's medications (Allegation #1), Staff are not meeting client's medical needs (Allegation #2), Facility has foul odor (Allegation #3) are SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegations are valid because the preponderance of the evidence standard has been met. Please see LIC9099D for deficiencies cited.

An exit interview was conducted where this report (LIC 9099), LIC9099D and Appeal Rights were discussed, and a copies were provided to staff Cherron Jackson at the conclusion of the visit.