Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Adrian Mangina arrived at the business office of SMC Pro Care/ DBA Comfort Keepers on July 16, 2024 for a Biennial inspection. Upon arrival, the HCSB analyst identified herself and was greeted by Designee Day Ramirez. Administrator Scott James Acedo arrived a short time later. The proper posting of business hours and license were observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review the analyst discussed the findings of the inspection with the Designee Day Ramirez. The analyst informed the representative named above of the deficiencies found and explained they would be noted on the HCS809-D forms. In addition, the Designee was provided a copy of the HCS9058 Appeal Rights form