Senior Care Records.

Complaint Investigation Report

Newport Institute- Shady Creek, Temecula05/07/2026Licence 331881305

Census5
Date signed05/07/2026 11:33:05 AM
The inspector’s account

Additionally, PD explained that the facility offered care and supervision through the use of daily journals, therapy sessions, and counseling sessions. PD stated that R1 utilized all the resources available to receive proper care and supervision. An interview with former Program Manager (PM), Lorren Larken, corroborates the information that PD provided. During an interview with R1, it was reported due to R1’s improved behaviors, R1 did not require 1:1 supervision. R1 stated adjustments were made after incidents, but there was no concern regarding a lack of supervision. A review of R1's therapy, counseling, and care plan records revealed that R1 utilized the facility's resources to improve their condition. LPA was unable to interview any additional pertinent witnesses.

Due to similar statements from facility staff that adequate supervision was provided, R1’s statements suggesting that the care and supervision resulted in improvement, a review of the aforementioned documents, and a lack of physical evidence to support the allegation, this allegation is deemed unsubstantiated. This means that although the allegation may be valid or has happened, the preponderance of evidence standard requirement has not been met to show that the violation did or did not occur.

An exit interview was conducted, and this report was reviewed with and provided to Clinical Director, Greg Young, whose signature on this form confirms receipt.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction