Complaint Investigation Report

Five (5) staff were interviewed and all reported being able to use a master key to unlock R1's bedroom door from the outside. Five (5) staff interviewed reported not having knowledge of any resident doorknobs in disrepair. Additionally, LPA reviewed the facility's Maintenance Requests for September 2024 and did not observe a request to repair/replace R1's bedroom door knob. Based on the aforementioned, this agency has investigated the complaint alleging "Staff does not ensure bedroom door for resident is in good repair". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was reviewed and provided to Administrator Gomez and HD Larson.