Complaint Investigation Report

Staff stated staff are required to respond to resident within 5 minutes of residents calling for help. LPA reviewed facility call log and observed some response time were over two to five hours (Substantiated).

Based on LPA’s observations, interviews conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. California Code of Regulations Title 22, Division & Chapter number 6 are being cited on the attached LIC9099D. An exit interview was conducted, and this reported was provided along with appeal rights to Georgianna Mendez.