Complaint Investigation Report
331881358-7-16-2026-18-AS-APEZ-DWMTTH-20260804150046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
RIVERSIDE ASC , 1650 SPRUCE ST STE 200 MS29-27
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Toni Nwala
COMPLAINT CONTROL NUMBER: 18-AS-20260706144125
Resident sustained bites and rash due to staff neglect or physical abuse
Staff do not ensure facility is free of insects
On July 16, 2026, at approximately 9:20 a.m., Licensing Program Analyst (LPA) Toni Nwala conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. The LPA met with Patricia Russell, Executive Director, and informed her of the purpose of the visit.
The LPA conducted a review of facility records and requested copies of pertinent documentation. During the visit, the LPA did not observe any health or safety concerns.Based on the record review, the allegations that a resident sustained bites and a rash due to staff neglect or physical abuse, and that staff failed to ensure the facility was free of insects, are determined to be unfounded. The investigation confirmed that Resident 1 (R1) is not associated with the licensed facility, as R1 resides in the independent living section of the campus, which is not part of the licensed residential care facility.
A finding that a complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.
An exit interview was conducted, and a copy of this report was explained and emailed to the ED, Patricia Russell.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction