Complaint Investigation Report

Regarding the allegation that Staff do not provide residents needed assistance to keep them safe, it was alleged that staff are not assisting residents going outside and at risk of escaping or getting injured by a car. LPA Goodrich's interview with former Resident Care Director (RSD) on 10/31/23 revealed that those resident wandering outside the building were independent and able to leave the facility unassisted and did not need any assistance. LPA's interview with six (6) Assisted Living (AL) residents or 10% of current census revealed that six (6) out of six (6) residents interviewed stated that they do not need staff assistance going out and being safe at the facility.

Regarding the allegation that Staff do not effectively communicate with residents, it was alleged that staff refused and uncommunicative with residents. LPA's interview with six (6) Assisted Living (AL) residents or 10% of current census revealed that six (6) out of six (6) residents interviewed stated that staff are always helpful, respectful and communicate well with them.

Regarding the allegation that Staff do not ensure safe keeping of resident's belongings, it was alleged that Residents belongings were stolen by another resident. LPA Goodrich interview with two (2) staff on 10/31/23 revealed that one of the residents reported missing personal belongings were found on own room and recovered all the missing items. LPA's interview with six (6) Assisted Living (AL) residents or 10% of current census revealed that six (6) out of six (6) residents interviewed stated that no one among them had any missing personal belongings or did not witness any resident stealing from any resident.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.