Complaint Investigation Report

denied seeing mold inside their bedroom, and confirmed that there was no testing done in their bedroom for mold. Based on observations, interviews and records review the allegation of facility has mold is unsubstantiated.

It was alleged that on or around 01/25/24 there was a leak inside the roof in R1 and R2s bedroom. On 01/31/24 LPA conducted the initial 10 day visit to the facility and observed for right corner of the ceiling in the second bedroom in R1 and R2s unit to have been patched with a white temporary replacement tile/cover. Per interviews conducted with R1 and R2 there was a leak and it is in the process of being repaired. Per an interview with Maintenance Director Ryan Kolster the was a leak in the roof in the unit, that was discovered in December 2023, an HVAC Specialist came out and was able to drain the pipe.

LPA conducted a records review (email) that revealed the Executive Director Rance Leth was aware of a leak, and had requested assistance with getting the leak remedied from corporate as, the issue was reoccurring. The leak was repaired on 1/22/24 as the drain was sealed the drain from the roof and a drip pan installed. Per an interview with Resident Services Director Rachelle Wheaton both R1 and R2 were offered to move to another unit but declined. Per an interview with R1 they did confirm that they declined to be moved as they like the view from their current unit. R2 reported it was the dripping sound that was the most bothersome. Based on observations, interviews and records review the allegation of facility roof is in disrepair is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted and a copy of this report and LIC 811-confidential names list was reviewed and provided to Executive Director Rance Leth.