Complaint Investigation Report

This is an amended report which reflects new findings previously delivered on LIC9099 dated 10/17/2024.

LPA reviewed photos taken on or around 12/14/2023 which revealed that there were numerous small bugs on a lunch box handle and (1) bug on the top of a lunch box which belonged to C1. LPA received additional photos taken on or around 8/16/2023 were (1) bug was observed in a lunch container that belonged to C1.

LPA conducted (3) client interviews. LPA attempted to conduct an interview with C1, however C1 was not oriented and unable to be interviewed . LPA attempted to interview (2) additional clients, however both clients were non-verbal and unable to be interviewed.

LPA conducted (3) staff interviews. (2) of (3) staff revealed Staff #1 (S1) had packed C1’s lunch on or around 12/14/2023. Interview with S1 revealed they did not observe any bugs inside of C1’s lunch box on or around 12/14/2023. (3) of (3) staff revealed they had not seen bugs in C1’s or any other client’s lunch box and had not received any similar complaints for other facility clients. (1) of (3) staff revealed client lunch boxes are cleaned and placed on top of the facility fridge. LPA conducted facility tour on 12/20/2023 and 10/17/2024. LPA observed no pests during the visits conducted. LPA observed the top of the fridge, floors, drains, kitchen, and facility backyard and did not observe any pests.

Based on LPA’s observations, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is/are found to be substantiated. California Code of Regulations (Title 22, Division 6, Chapter 1), are being cited on the attached LIC 9099 D. An exit interview was conducted, and a copy of this report was provided, along with LIC811, and appeal rights.