Complaint Investigation Report

In regard to the allegation” Staff are falsifying personnel records”, It is alleged that facility manufactures and distributes First aid/CPR, and CPI cards. During interview with Administrator, and staff six (6) out of six (6) stated that they have never falsified any certificates or had any staff give a fake certificate. Administrator stated that they are too big of a facility to do that and get in trouble for that. S1 stated that all cards are issued through the American Red Cross, and the facility submits them for the certificates. LPA completed a file check on six (6) staff members and verified all First aid/CPR cards online at American Red Cross certification lookup, and National CPR foundation lookup. All six (6) certificates are valid. LPA also obtained a valid certificate for S1 CPI trainer certification valid until 04/2027. Administrator stated that a CPI card is not required on a level 3 home, but staff still completes course.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted , and a copy of this report was provided.