Complaint Investigation Report

LPA conducted an interview with the case manager who is the designated facility personnel who stated there has always been supervisor coverage during the program days and hours. LPA conducted an interview with the floor supervisor who also stated there has always been supervisor coverage either by the case manager or floor supervisor themselves. Both the case manager and floor supervisor confirmed that there has never been a day when both were absent. LPA conducted interviews with four (4) other staff members, all of whom confirmed there has always been supervisor available on the floor during the day program days and hours. LPA’s review of records revealed the facility has four (4) full-time staff members who have supervisory authority.

Based on record reviews and interviews conducted, the allegation that administrator is not effectively supervising the operations of the day program is unsubstantiated . A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.