Complaint Investigation Report

The investigation revealed the following:

Allegation: Facility staff are not meeting a resident's hygiene needs.

The allegation alleges that the client is always malodorous and smells of feces.

During the facility visit, C1 took a shower preparing for the day. Before C1 got into the shower S1 asked “how many times do you wash your body?” C1 responded “three (3) but I will wash four (4) times.” During an interview with C1, LPA did not smell any malodorous.

During record review, LPA received and reviewed C1’s Admission Agreement dated 04/07/22 that indicated on the second page #5. the facility will provide A. Basic Services: 9. assistance with bathing and personal care as needed. LPA received and reviewed C1’s Physician’s Report dated 06/12/24 that indicates C1 is able to “Bathe self” and “Cares for own toileting needs. During review of C1’s Semi-Annual Behavioral Report dated 07/06/24 states C1 “ can do most of their personal hygiene independently.” Additionally, LPA received and reviewed C1’s Individual Program Plan (IPP) Meeting Summary dated 03/19/2024, that indicated C1 “ may need reminders to wear clean clothing.”

During interviews with staff S1, and S3-S5, were asked how Clients are assisted with hygiene needs, four (4) out of four (4) stated three Clients (C2-C4) are assisted with showering and toileting and C1 requires reminders to wash good.

During an interview with C1, was asked if they shower regularly, C1 stated they shower every night unless they have plans and they shower before they go.

During interviews with Clients C2-C4’s Responsible Party (W1-W3), were asked if their Client is assisted with bathing regularly, three (3) out of three (3) stated yes, their Client is assisted with bathing regularly. Additionally, W1-W3 were asked if