Complaint Investigation Report

In regards to the allegation that staff are not answering resident call buttons in a timely manner:

Staff stated that they respond to call buttons in a timely manner. All ten (10) residents stated that their call buttons work and staff respond to assist them. LPA observed several staff respond to call buttons during the visit. Based on interviews and observation, this allegation is UNSUBSTANTIATED.

In regards to the allegation that staff do not keep facility free from odor:

Staff stated that their housekeeping department maintains the facility's common areas, bathrooms and resident rooms. The facility has air fresheners in each of their hallways. Staff take measures to dispose of soiled materials to ensure that the facility's odor remains pleasant. Based upon interviews and observation, this allegation is UNSUBSTANTIATED.

UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Executive Director, Marc Pacia.