Complaint Investigation Report

335530032-1-30-2023-56-AS-KCLS-CNLVVR-20230131154645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/24/2023 and conducted by Evaluator Javier Prieto

COMPLAINT CONTROL NUMBER: 56-AS-20230124114800

Staff do not safeguard resident's personal items.

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegation. LPA met with Executive Director Katherine Trevino and explained the elements of the complaint. LPA interviewed client #1 (C1) in question who denies that staff have ever failed to safeguard any of her personal items. C1 states that a personal item has been used by a party that is not the facility or facility staff. C1 states that an allegation made against the facility related to not safeguarding her personal items are false. C1 states that she enjoys her stay at the faciilty and that staff address her concerns.

This agency has investigated the complaint allegation and we have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.