Complaint Investigation Report

The investigation revealed the following:

The detail of complaint alleges that on or around December 22, 2022 staff hit resident.

On March 5, 2026, at 1:45pm the Department interviewed Administrator (A1) Lora Mae Aquino, who denied the allegation and stated that there were no reports of a client being hit at the facility. A1 further stated that the facility has a zero tolerance for abuse and if it had been reported, she would investigate and disciplinary action would follow if needed.

On March 5, 2026, between 2:00pm and 3:00 pm, the Department interviewed 3 staff (S1-S3) regarding the allegation and of those interviewed 3 out of 3 staff denied the allegation stating that they have never hit a client nor had they witnessed any other staff hitting a client. 3 out of 3 state that they have had client’s right training and are CPI certified.

On March 5, 2026 between 2:00pm and 3:00pm the Department interview 6 clients regarding the allegation and of those interviewed 5 out of 6 was verbal and stated that they feel safe at the facility and that the staff treat them “good.” 5 out of 6 denied ever being hit by staff. 1 out of 6 could not answer any of the Department’s questions.