Complaint Investigation Report

select training records and all had documentation of required training hours . Nine out of nine staff interviewed deny caregivers yelling at residents or being abusive in any way. Two residents interviewed deny staff yelling at residents and confirm being treated well. Additional residents in Memory Care were unable to respond to the departments questioning. Facility provided all incident reports requested by the department including those reports for Resident 1 (R1) and R2 outlining any falls that have occurred. Nine out of nine staff deny being told to avoid speaking to the department or not reporting incidents. When conducting interviews with staff, staff was cooperative and communicative in discussions with the department. Based on interviews conducted and records reviewed, LPA is unable to corroborate the allegations. Therefore the allegations are deemed UNSUBSTANTIATED meaning although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove the alleged violations occurred.

An exit interview was conducted and a copy of this report was provided to facility representative.