Complaint Investigation Report

336412239-11-19-2024-18-AS-AORZ-DBERA7-20241127115039

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/07/2023 and conducted by Evaluator Lydia Martinez

COMPLAINT CONTROL NUMBER: 18-AS-20230907150614

Licensing Program Analyst (LPA) Lydia Martinez made an unannounced visit to the facility to gather additional information and deliver the findings on allegation listed above. LPA introduced herself to Administrator (AD) Alexandra Contreras and explained the purpose of today's visit.

During the course of the investigation, LPA toured the facility and interviewed staff. Allegation that "facility is in disrepair"; residents are being showered with buckets due to the shower not working properly. The investigation revealed the following: During the tour of the facility, LPA observed a bucket full of water and shower head leaking inside bucket (picture taken). AD acknowledged shower valves and shower head need to be repaired/replaced. Hot water was tested at 95.4 degrees F. The rest of the facility appears clean, safe, and sanitary. Based on observation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Exit interview conducted with AD and copy of this report LIC9099, LIC9099D, and Appeal Right will be sent to email on file.