Complaint Investigation Report

In regard to the allegation that Resident is being financially abused while in care, facility records revealed Resident #1 (R1) did not need assistance in managing their cash resources and managed their own finances. It was also documented that R1 has a Power of Attorney (POA). Information obtained from interviews with R1 indicated that there were no concerns and denied being financially abused. Interviews with staff denied that R1 was being financially abused while in care.

Regarding allegation that Resident is being neglected while in care, facility records revealed that R1 was under the care of a hospice agency. Hospice agency staff observed R1 conducted body inspections weekly and reviewed medications. Interview with R1 denied that R1 was being neglected. Interviews with staff denied that R1 was being neglected while in care.

Regarding allegation “Resident is being isolated while in care”. Records were reviewed and interviews were conducted with facility staff members, RCFE residents and witnesses. The Facility records revealed that R1 received visits from visitors, was under Hospice care and was seen on a weekly basis. Interviews with staff and witnesses revealed that R1 communicated with staff and witnesses.

Regarding the allegation “Resident’s personal rights are being violated while in care”. Records were reviewed, and interviews were conducted with facility staff members, RCFE residents and witnesses. The Facility records revealed that R1 had no personal rights were violated. Interview with R1 denied that R1’s personal rights were being violated.