Complaint Investigation Report

On June 18, 2026, Community Care Licensing received a complaint alleging staff did not prevent the facility from being in disrepair, specifically that it was too hot in the dining area and the air conditioning units were broken. It was reported that staff were observed sweating at times and residents complained about it being too hot. LPA attempted to speak with the Reporting Party (RP) but was unsuccessful. LPA observed the client roster and no client matched the identity of Resident #1, R1 reportedly does not reside at this facility. Additionally, LPA conducted staff interviews and no staff, including ED, was aware of anyone matching the name of R1.

Based on interviews with staff, residents, observations and record review, the allegation of staff preventing facility from being in disrepair is deemed unfounded. Information obtained during the investigation has proved that R1 is not associated with the facility, and there is no evidence of the air conditioning units being broken or in disrepair. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was explained and given to the ED, Nathan Boese.