Complaint Investigation Report

Allegation #1: Staff are not trained to dispense medication.

The complaint alleged that when a med tech calls out, untrained caregivers dispense medication to residents. On November 20, 2025, the Licensing Program Analyst (LPA) Richard interviewed the Administrator (A1), who denied the allegation and stated that the staff who assisted the residents with medication had been trained and held certificates to assist with medication. The LPA interviewed two Med Techs (MT1, MT2), who denied the allegation and stated that all the staff who assist the residents with medication are properly trained. They also noted that the caregivers do not have access to the Medication Carts.

Additionally, the LPA interviewed four staff members (S1-S4), all of whom denied the allegation and asserted that they have not been trained and have not dispensed any medications to residents. Their duty is caregiving; only Med Techs give medications. The LPA also interviewed eight residents (R1-R8), all of whom expressed satisfaction with how the facility's staff administers their medications and stated that they have no issues with them. There is no specified time when a caregiver provides them with their medications.

Furthermore, on November 20, 2025, the LPA reviewed the facility training medication documents from 2023, 2024, and 2025 for all Med Tech members who assist residents with their medications.