Complaint Investigation Report

During an interview, Licensee reported C1 never lived in the home. LPA conducted a collateral visit to interview the clients currently residing in the facility. Four (4) clients were interviewed and reported C1 has never lived in the home and they have never met or observed C1 in the home. LPA made several attempts to contact C1 for an interview, but was unsuccessful. During the collateral visit, LPA reviewed C1's records and observed the address listed for C1 does not match the facility's address.

This agency has investigated the complaint alleging, "Staff financially abused resident". Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Licensee.

Note* LPA was off-site from 9:05 a.m. to 12:45 p.m.