Complaint Investigation Report

Regarding the allegation Staff spoke to resident in an inappropriate manner; it is alleged on the afternoon of 9/11/22, S2 told the C1 to 'shut up' because they said something that wasn't true. Residents started arguing over the television, resulting in C1 arguing with the other clients and S2.

The investigation revealed the following:

Interviews conducted with staff revealed 3 out of 3 staff stated they have not witnessed residents spoken inappropriately by staff. Interview conducted with one (1) resident, resident stated that there was an incident with S2 but after a discussion, things got better

Regarding the allegation Staff did not seek medical attention to resident in care; it is alleged that after everyone went to bed, R1 self-harmed by cutting their wrist and neck with a razor blade. No medical actions were taken after the incident with C1 because the care home said they didn't need to go. The Care Home stated that their actions were minor.

The investigation revealed the following:

Interviews conducted with staff revealed staff stated after assessing the situation, first aid was administered at the facility, therefore providing medical attention.

Based on LPAs observations and interviews with staff and residents, it is determined that there was not enough supportive evidence to corroborate with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided to Administrator Chyke Ehimere.