Complaint Investigation Report

Licensee stated that C1 had a walker to ambulate but when they arrived at the facility it was revealed that C1 needed more assistance from staff to ambulate due to C1’s condition. On the morning of 02.27.2024, the facility called 911 due to C1 verbalizing back pain and not being able to get out of bed on their own. C1 was taken to the hospital on 02.27.2024 and was ready for discharge the same day in the afternoon at approximately 4pm. Licensee contacted Community Care Licensing Riverside Office on 02.27.2024 and left a voicemail at 4:50pm inquiring if the facility can admit a client who uses a walker to ambulate but cannot stand on their own for an extended period of time due to facility being licensed for ambulatory clients only. Licensee informed the hospital's social worker that they were not licensed to admit C1 due to C1’s physical condition and they were not going to accept C1 back into the facility. Interview with IRC case worker for C1 revealed the intention of the emergency placement for C1 was to find a permanent residence at the facility. Therefore, based on interviews the allegation “Facility staff refused to accept resident back from hospital” has been deemed substantiated at this time.

A finding that the complaint is SUBSTANTIATED means the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated means that the allegation is valid. A citation is being issued in accordance with the California Code of Regulations (Title 22, Division 6, Chapter 3) on the attached 9099D.

An exit interview was conducted, and a copy of this report was given to Lavarez along with the LIC 9099-D, LIC 811, and appeal rights.