Complaint Investigation Report

Interview with Licensee, Alma Natividad stated she made sure to follow physicians’ orders for C1 to exercise daily. It was also advised that C1 would walk the hallways and use the exercise bike daily. Information obtained from interviews with additional staff corroborated the information obtained from Administration. Additional interviews with staff revealed that the facility has exercise equipment readily available for clients use on the back patio.

Regarding the allegation that Licensee is not following plan of operation, It was reported that Licensee’s only outings are taking clients to the grocery store.

Interview with Licensee, Alma Natividad stated outings are based on clients interests and needs. The licensee reported clients take turns in choosing places to visit. Information obtained from interviews with clients stated that clients have the option of choosing where they would go. Information obtained from review of the facility program states each client shall be given the opportunity to participate in the planning of activities. In addition, the Licensee stated that clients have had outings to restaurants, museums, grocery stores and parks. Interviews with additional staff corroborated with the information obtained from the Licensee.

Based on staff interviews, facility records, C1's files and the lack of information from C1’s Conservator to support the allegations; the allegations that Licensee is not allowing client to exercise and that Licensee is not following plan of operation is deemed unsubstantiated. This means that although the allegations may have happened or are valid, the preponderance of evidence requirement has not been met to prove that the alleged violations did or did not occur.

An exit interview was conducted and a copy of this report and 9099c were reviewed and provided to Administrator Alma Natividad.