Complaint Investigation Report

Once C1 returned to the facility, C1 desired to make a phone call, but staff denied. It was also reported that C1’s Responsible Party was not informed of the outing. Information from staff and client interviews stated that the were no issues or concerns regarding clients being able to use the phone or with staff providing responsible parties information regarding outings.

In regards to the allegation that the staff did not address a client’s change in medical condition, it was alleged that the staff did not allow C1 to go back to the facility when C1 felt sick. Information from Lead Staff (S1) stated that S1 called the Program Director, Norshay Easter and Easter instructed S1 to return to the facility with C1. The other clients were in the process of buying and purchasing their lunch and other items. After that was completed, they redirected everyone on the outing to come back to the facility where C1 was dropped off to their responsible party. Program Director stated that they called the responsible party and notified them per facility protocol of the client not feeling well. LPA interviewed additional staff and clients and interviews indicated that there are no concerns or issues regarding authorized representatives being notified of a clients change of condition.

Based on the LPA’s observation, interviews conducted and record review, the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur due to LPA unable to interview C1 and additional witnesses. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report, were discussed with and provided to the Program Director, Norshay Easter.