Complaint Investigation Report

LPA interviewed four (4) staff members, all of whom denied any knowledge of C1’s bruises. Each staff member confirmed that the facility maintains a strict “no-touch” policy and stated that C1 does not require assistance while using the bathroom. The Program Director did not report the incident to C1’s responsible party or to the Department, citing that no staff had observed any bruises on C1.

LPA conducted interviews with four (4) clients, all of whom denied witnessing or hearing about any client having bruises caused by a staff member. LPA conducted an interview with C1, but C1 did not identify anyone who caused any pain or harm.

Based on record review and interviews conducted, there is insufficient evidence to support the allegation that staff neglect resulted in client injury. This allegation is unsubstantiated . A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.