Complaint Investigation Report

Information obtained from the investigation revealed that if the residents did not want to play, they could have opted to be in another group and participate in another activity. Based on LPA’s observation and interview, the C1’s personal rights were violated. From the LPA’s interviews and investigation, it was concluded that the staff at SVS violated C1’s personal rights because staff was not treating C1 with dignity and respect. The game the clients were being enticed to play for SVS bucks violated the client’s ability to be free from unusual ridicule.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 Chapter 3, Article 06) 82072 Personal Rights (a)(3) 82072 Personal Rights (a) Each client shall have personal rights which include, but are not limited to, the following:) 1 Personal Rights (a) Each client shall have personal rights which include, but are not limited to, the following: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including but not limited to: interference with the daily living functions, including eating, sleeping, or toileting; or withholding of shelter, clothing, medication, or aids to physical functioning. The Plan of Corrections is to have staff trained on personal rights and a signed letter sent to the LPA as acknowledgement. This Plan of Corrections is due to the LPA by 11/21/2023.

An exit interview was conducted, a copy of this report, appeal rights was provided to the Program Director, Norshay Easter as evidenced by her signature.