Complaint Investigation Report

Two (2) out of three (3) staff members interviewed stated that they have seen insects in the residents rooms on daily basis.

Based on interviews conducted and observation, the evidence found during the Department’s investigation met the preponderance of evidence standard. Therefore, this allegation is substantiated.

A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report was provided, along with a copy of LIC9099D, and Appeal Rights were provided.